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Crux Legacy

help center.

We're here to help. Whether you have questions about legacy planning, security, or account setup, explore our FAQs or reach out to our support team for guidance.

You have questions, we have answers!

General Questions

Crux is a legacy planning platform that securely stores important documents, financial details, and personal messages. It allows you to assign nominees who will receive your information when needed, ensuring a smooth and stress-free handover of your legacy.

Unlike general cloud storage, Crux ensures structured delivery of your documents and messages to designated nominees at the right time. It is built specifically for legacy planning, with added security, nominee-based access, and emotional message scheduling.

While Crux is designed for legacy planning, it can also be used for securely storing personal and financial documents, health records, and confidential files that need structured sharing.

Crux is for everyone. Whether you’re a young professional, a parent, or a retiree, planning ahead ensures your loved ones have clarity and access to what matters most.

Security & Privacy

Crux employs bank-level encryption, multi-factor authentication, and strict nominee verification protocols to protect your data from unauthorized access.

No. Your data is encrypted, and only you and your assigned nominees can access it at the designated time.

We use end-to-end AES-256 encryption and secure nominee verification to ensure your information is protected at all times.

Nominees must complete a verification process before accessing assigned files. We confirm your passing through official records before releasing any data.

Yes. You can permanently delete files, messages, or your entire account at any time.

Yes, Crux is fully UK GDPR-compliant and follows strict data protection guidelines to ensure user privacy and security.

Legacy Planning & Nominees

When Crux is notified of your passing, our verification process begins. Once confirmed, nominees receive access to the files and messages you assigned to them.

You can add or update nominees anytime in your Crux dashboard. Changes take effect immediately.

Yes. You can assign specific files or messages to different nominees based on their relationship to you.

We use government death registries and nominee-submitted documentation to verify your passing before releasing any stored data.

You can update nominee details at any time. If a nominee is unavailable, backup nominees can be assigned.

Yes! Crux allows you to schedule messages, videos, and letters to be sent to your loved ones on special dates or after your passing.

Pricing & Subscription Plans

Crux offers three plans:

  • Start (Free for life) – Basic storage & nominee selection.
  • Life (£3.99/month) – Extra storage, multiple nominees, enhanced security.
  • Life+ (£9.99/month) – 100 GB storage, unlimited nominees

Your data remains stored for a grace period of 30 days. You can either renew or download your files before deletion.

Yes, you can switch between plans at any time without losing your stored data.

No. Nominees receive access for free when a user assigns them to specific files or messages.

Troubleshooting

Click 'Forgot Password' on the login screen and follow the instructions to reset your password securely.

Yes. Crux is available on iOS, Android, and Web, allowing seamless access from any device.

Yes, 2FA is available for added security.

Contact Crux support with identity verification to restore your access.

They should follow the instructions sent to them via email or contact Crux support for assistance.

Getting started

You can sign up on our website or mobile app by creating an account and setting up your digital vault.

Once signed in, follow the guided steps to upload documents, record messages, and assign nominees.

Crux supports a variety of file formats, including PDFs, images, videos, audio files, and text documents.

The Start plan includes limited storage, while Life and Life+ plans offer expanded and more storage, respectively.

No, Crux requires an internet connection to ensure security and real-time updates.

Online Assistance.

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Submit a Ticket

Feel free to reach our support team for further assistance.

Support center

Send a message

Feel free to reach our support team for further assistance.

help@cruxlegacy.com

Contact Us

Feel free to reach our support team for further assistance.

+44 07858 400106
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