Help Center
Welcome to the Crux Legacy Help Center — your place for clear guidance on online wills, estate planning and digital legacy. Here you’ll find support, answers and step-by-step help.
General Questions
What is Crux Legacy, and how does it work?
Crux is a legacy planning platform that keeps your important documents, financial details and personal messages secure. Moreover, you can assign nominees who will receive your information when the time comes, helping your loved ones navigate things calmly and clearly.
Why should I use Crux instead of traditional storage solutions like Google Drive or iCloud?
Crux employs bank-level encryption, multi-factor authentication and strict nominee verification protocols to protect your data from unauthorized access. In addition, every action within the platform is designed to maintain your privacy and ensure complete security.
Is Crux only for legacy planning, or can I use it for other purposes?
While Crux is designed for legacy planning, it can also be used for securely storing personal and financial documents, health records, and confidential files that need structured sharing.
Who should use Crux? Is it only for older individuals or estate planners?
Security & Privacy
How secure is my data on Crux?
Crux employs bank-level encryption, multi-factor authentication, and strict nominee verification protocols to protect your data from unauthorized access.
Does Crux have access to my stored documents and messages?
No. Your data is encrypted, and only you and your assigned nominees can access it at the designated time. In fact, no one else — including Crux — can view your information.
What encryption methods does Crux use to protect my data?
We use end-to-end AES-256 encryption and secure nominee verification to ensure your information is protected at all times.
How does Crux ensure that my nominee receives my information safely?
Nominees must complete a verification process before accessing assigned files. We confirm your passing through official records before releasing any data.
Can I delete my data permanently?
Yes. You can permanently delete files, messages, or your entire account at any time.
Is Crux compliant with GDPR and other data protection laws?
Legacy Planning & Nominees
What happens when I pass away? How does my nominee receive my information?
When Crux is notified of your passing, our verification process begins. Once confirmed, nominees receive access to the files and messages you assigned to them.
How do I add or change a nominee?
You can add or update nominees anytime in your Crux dashboard. Changes take effect immediately.
Can I assign different nominees for different documents or messages?
Yes. You can assign specific files or messages to different nominees based on their relationship to you.
How does Crux verify that I have passed away before granting access to my nominees?
We use government death registries and nominee-submitted documentation to verify your passing before releasing any stored data.
What if my nominee’s contact details change or they are no longer available?
You can update nominee details at any time. If a nominee is unavailable, backup nominees can be assigned.
Can I leave a message or video for my loved ones to be delivered in the future?
Pricing & Subscription Plans
What are the different Crux subscription plans?
Crux offers three plans:
- Start (Free for life) – Basic storage & nominee selection.
- Life (£9.99/month) – Extra storage, multiple nominees, enhanced security.
- Life+ (£14.99/month) – 100 GB storage, unlimited nominees
What happens if I don’t renew my subscription? Will my data be deleted?
Your data remains stored for a grace period of 30 days. You can either renew or download your files before deletion.
Can I upgrade or downgrade my plan at any time?
Yes, you can switch between plans at any time without losing your stored data.
For full plan details, visit our Pricing page.
Do nominees need to pay for an account to access my information?
Legal & Compliance
Is Crux legally recognized for estate planning?
Crux helps you create and securely store your legal estate planning documents, such as wills. However, it does not replace professional legal advice. For complex estates, we recommend consulting a solicitor.
Can I store my will or legal documents on Crux?
Yes. Crux allows secure storage of wills, legal documents, and other estate planning materials.
Does Crux replace the need for a lawyer when making a will?
No, Crux is a complementary tool for legacy planning but does not replace legally binding wills.
Can Crux be used internationally, or does it only work in the UK?
Crux is available for the UK residents only however nominees could be based anywhere in the world.
How does Crux handle data privacy regulations in different countries?
Troubleshooting
I forgot my password. How can I reset it?
Click ‘Forgot Password’ on the login screen and follow the instructions to reset your password securely.
Can I access Crux from multiple devices?
Yes. Crux is available on iOS, Android, and Web, allowing seamless access from any device.
Does Crux offer two-factor authentication (2FA)?
Yes, 2FA is available for added security.
How do I recover my account if I lose access?
Contact Crux support with identity verification to restore your access.
My nominee is having trouble accessing my information. What should they do?
Getting started
How do I sign up for Crux?
You can sign up on our website or mobile app by creating an account and setting up your digital vault. From there, you’ll be ready to start your Crux journey.
How do I set up my legacy plan?
Once signed in, follow the guided steps to upload documents, record messages, and assign nominees.
What types of files can I store on Crux?
How much storage space do I get with each plan?
The Start plan includes limited storage, while Life and Life+ plans offer expanded and more storage, respectively.
Can I access my Crux vault offline?
No, Crux requires an internet connection to ensure security and real-time updates.
Online Will Creation
What is a will, and why do I need one?
A will is a legal document that ensures your wishes are followed after you’re gone – from how your assets are shared to who takes care of what matters most. Having one brings clarity, avoids family disputes, and gives you peace of mind.
Learn how to create your will in our step-by-step guide on the Wills page.
Who can make an online will using Crux?
Anyone over 18 and of sound mind can create a will through Crux. Whether you have a few assets or many, Crux makes it simple and secure to ensure your wishes are clearly documented. Please note that at the moment, will creation is valid only for England and Wales.
Is my will legally valid if I make it online?
What happens after I complete my will?
Once your will is complete, it will be reviewed by one of our panel solicitors for legal accuracy and compliance. You can then securely store it in your Crux vault.
Can I update my will later?
Absolutely. Life changes and so can your will. With Crux, you can edit or update your will anytime, ensuring it always reflects your current wishes without any extra costs.
Is my data safe with Crux?
Yes. Crux uses bank-grade AES-256 encryption and zero-knowledge architecture, meaning only you and your chosen nominees can access your data, not even our team.
How does Crux handle my will if something happens to me?
Your will remains securely stored in your vault and is only released to your nominees under the conditions you set. This ensures privacy during your lifetime and clarity when it’s needed most.
Can I name more than one nominee or executor?
Yes. You can add multiple nominees or executors and set custom permissions for each, ensuring your legacy is managed exactly how you intend.
Do I need a solicitor to make a will with Crux?
No, Crux guides you step by step to create a legally compliant will. For extra reassurance, your will gets reviewed by a solicitor from our trusted panel.
What makes Crux different from other online will services?
Contact Us Online
Need help? Our support team is here to guide you with your Crux account, online will creation or nominee setup — every step of the way.
Submit a Ticket
Feel free to reach our support team for further assistance.
Support center
Send a message
Feel free to reach our support team for further assistance.
help@cruxlegacy.com