Terms of Service

Welcome to CRUX! By using our cloud storage services, you agree to these Terms of Service. Please read them carefully.

Introduction and Acceptance of Terms

Welcome to Crux! We’re delighted that you’ve chosen us to help organise and safeguard the things that matter most in your life. Crux is a UK-based service that allows you to securely store important documents, instructions, and videos in the cloud, all in one place. You can designate trusted individuals (we call them your Nominees) who will be able to access this information when the time comes – ensuring your love and guidance reach them even when you’re no longer around. Crux operates on a freemium model, meaning you can start for free and upgrade to a monthly subscription plan (currently £9.99 or £14.99 per month) for additional storage and features. No matter which plan you choose, everything you add to Crux is protected with encrypted security, and even features like time-released messages are designed to help you care for your loved ones in the future in a safe and simple way.

By accessing or using Crux, you agree to these Terms and Conditions (the “Terms”). We know terms can be tedious to read, but please read them carefully – it’s important to understand what you can expect from us and what we expect from you. If you don’t agree with any part of these Terms, we have to ask that you do not use Crux. Our aim is to be transparent and clear, so if there’s anything you’re unsure about, please feel free to reach out to us for clarification.

Changes to Terms

From time to time, we may update or modify these Terms as our service evolves or as laws change. If we make important changes, we’ll let you know – for example, by sending you an email or showing a clear notification within the app. That way, you’re never caught by surprise. We encourage you to review any updates. Continuing to use Crux after a change means you accept the new Terms. We’ll always do our best to communicate changes in a timely and transparent manner because your trust means everything to us.

These Terms and Conditions cover all the key aspects of using Crux. In the sections that follow, you’ll find explanations of how your Crux account works, details about our services and subscriptions, how we protect your privacy and data, what to expect in terms of security, and other important information about your and our responsibilities. We’ve tried to write everything in plain language, keeping it warm and straightforward – in line with Crux’s values of empathy, trust, and clarity. Please take the time to read through the full Terms so there are no surprises later on.

Finally, a quick note on jurisdiction: Crux is designed for users in the United Kingdom, so our agreement with you is governed by English law (you can find more details in the “Governing Law” section later on). This just means that the laws of England and Wales will apply to the interpretation of these Terms and how any disputes are resolved. We mention this here up front so you’re aware of it from the beginning.

Thank you for being a part of Crux. We’re here to help you look after your loved ones’ future with peace of mind, and we hope these Terms make that relationship of trust and service clear from the start.

User Accounts and Registration

Account Required

To use CRUX, you’ll need to create a personal account. CRUX offers both free and paid subscription plans, but in both cases each individual user must sign up for their own account. You must be at least 18 years old to register, and you cannot create an account on behalf of someone else – we require that you register only for yourself as the intended user. However, if you are 18 or older, you can sign up as a guardian for a child to manage their account and nominated recipients on their behalf.

Information You Provide

When you sign up, we’ll ask you for some basic information to set up your account. This includes:

Full name (so we know what to call you),
Email address (used for logins and important updates),
Phone number (for verification and security purposes),
Date of birth (to confirm you meet our age requirement), and
Payment details (e.g. credit or debit card information, only if you choose a paid plan).

We take your privacy seriously. All the information you provide is handled in accordance with UK data protection laws and our Privacy Policy. That means we’ll keep your personal details secure and use them only as needed to provide our services to you.

Third-Party Registration

For your convenience, you may choose to register or log in to CRUX using a third-party account, such as Google or Apple. If you decide to use one of these options, we’ll receive from them only the information necessary to create your CRUX account (for example, your name and email address). Using a Google/Apple login doesn’t change your obligations – these Terms still apply – and we will treat any information we get from your third-party login with the same care and security as information you give us directly. (Keep in mind that you should also abide by the third-party platform’s rules when using their login for CRUX.)

Keeping Your Account Secure: Once your account is set up, it’s your responsibility to keep it safe and up-to-date. To help with that, please remember to:

Keep your login details secure: Choose a strong password and don’t share it with anyone. (If you use Google or Apple to sign in, make sure those accounts are protected too.) This helps prevent anyone else from accessing your CRUX account without permission.
Provide accurate information: All the details you give us should be truthful and current. If something changes – for example, you get a new phone number or email address – please update that in your account settings. Keeping your information up-to-date ensures we can contact you when needed and that your nominated recipients receive correct information later on.
Tell us if something’s wrong: If you suspect that someone has accessed your account without your permission (or you notice any unusual activity), let us know immediately. We take security very seriously, and we’ll work with you to help secure your account and protect your information.

Account Suspension or Closure

We trust you to use CRUX responsibly. However, if you violate these terms or if we discover that any information you provided is false or misleading, we may have to suspend or close your account. We take this step to protect all our users and to keep CRUX a safe and trustworthy service.

Service Description

What is CRUX?

CRUX is a cloud-based platform designed to help you store and organise your most important life documents, messages, and memories. Whether it’s a will, personal letters, video messages, account details, or important documents, CRUX makes sure everything is kept secure and organised in one place. When the time comes, your designated Nominees will be able to access these documents and messages, ensuring that your legacy is passed on in the way you intended.

Key Features of CRUX

Secure Document Storage: Store all your important documents, including bank account details, insurance information, property deeds, and more. All files are securely encrypted to protect your privacy.
Video Messages: Create video journals or messages for your Nominees, to be released at a specific time or upon your passing. You can leave personal guidance, memories, or simply a message of love for those who matter most.
Nominee Access: You can choose multiple people to be Nominees and assign specific documents to each person. Nominees will have access to the documents you’ve chosen for them when it’s needed most.
Multi-device Access: CRUX is accessible via web, iOS, and Android, so you can easily manage your account and add documents wherever you are.
Security Features: CRUX includes robust security measures such as multi-factor authentication, ensuring that your documents and information are protected.

Subscription Plans

CRUX offers both free and paid plans, designed to suit your needs.

Free Plan:
You can use CRUX for free with up to 500 MB of storage. This plan allows you to store basic documents and assign one Nominee.
Life Plan (£3.99/month):
The Life Plan provides up to 5 GB of storage, allowing for more documents, videos, and other important files. You can assign up to 5 Nominees and enjoy full access to CRUX’s secure storage and features.
Life+ Plan (£9.99/month):
The Life+ Plan offers up to 100 GB of storage, unlimited Nominee access, and all of CRUX’s premium features. This plan is perfect for users who want to store a larger amount of data and give multiple people access to their legacy.

Additional Features:

As a scalable platform, CRUX will continue to grow its functionality. Future updates may include additional features like more advanced video journaling, integrations with other services, and enhanced storage options.
By choosing CRUX, you’re ensuring that your legacy will be organised and securely passed on to those who matter most, even when you’re no longer around.

User Content and Intellectual Property

Ownership of Your Content

Your content remains yours. We want to reassure you that any content you upload or create in CRUX – such as documents, videos, instructions, or messages – is fully owned by you. Uploading content to our platform does not transfer ownership or intellectual property rights to CRUX. You retain all copyright, ownership, and control over your personal content at all times. Nothing in these Terms and Conditions takes away your rights to your own files and information.

Limited Licence to Operate the Service

By using CRUX and uploading content, you grant us a limited licence to handle your content solely for the purpose of providing our services to you. This means you give CRUX permission to store, encrypt, back up, and transmit your content as needed to run the platform and deliver your files or messages to your nominated recipients (for example, after your death, as per your instructions). We will only access or use your content in ways necessary to carry out your requests – for instance: to securely store it on our servers, to make backup copies for reliability, or to deliver it to the people you’ve chosen at the appropriate time. This licence is non-exclusive (you can grant the same content to others or use it elsewhere), royalty-free (we do not owe you any fees for using your content to provide the service), and is limited strictly to the UK and any other regions where our service operates for your benefit. The licence will end when your content is deleted from our systems (see Retention and Deletion below), except for any residual copies we are required to keep by law or for legitimate business needs (as described below). Importantly, this limited licence does not give us ownership of your content – it only gives us the rights we need to serve you.

No Other Use of Your Content

Your privacy and trust are our priorities. We will never use or share your content in any way outside the scope of the CRUX service. This means that we do NOT use your personal content for analytics, advertising, machine learning training, product development, or any purpose other than delivering the core service you signed up for. In practice, this means:

No advertising or selling: We will never sell, rent, or monetise your content, and we won’t use it to target you or anyone else with ads.
No profiling or data mining: We do not scan or analyse your stored documents or videos to gather data about you or for improving our platform beyond what’s necessary for security and functionality.
No sharing with third parties: We don’t share your content with any third party except your chosen nominees (and then only at the appropriate time, per the service’s purpose) or as strictly required to operate the service (for example, secure cloud storage providers under contract, who cannot use your data for anything except hosting it for us).
No secondary use: We won’t use your content to train our algorithms, develop new features, or for any research. Every use of your content is directly tied to fulfilling our service to you – keeping it safe and delivering it to your intended recipients when needed.

In short, what’s yours is yours – we guard it for you and only act on it under your instructions. We take UK GDPR and privacy laws seriously: our practices are designed to respect your privacy and the confidentiality of your documents at all times.

Retention and Deletion of Content

You control your content on CRUX. You can modify or delete files and information you have stored at any time. When you delete content or close your account, we will initiate a process to remove your content from our active systems. In most cases, deletions from the live database happen promptly. However, please note that deleted content may persist in our secure backups for a limited period. This is a standard safety measure to ensure we can recover data in case of accidental deletion, system failure, or disaster.

Backup Copies: CRUX maintains encrypted backup copies of user data to protect against data loss. If you delete content or your account, those backups may still contain your data for a short time until they are routinely overwritten or securely purged. We limit this period in line with industry best practices – typically, backup retention is short (for example, up to 30 days), though exact timing may vary. During this retention window, your data is not accessible through the app and remains protected. We will not restore or use deleted content from backups for any active purpose except if required for legal compliance, security, or to fulfil a legitimate business obligation (for instance, to investigate a breach, or if we are required by law to retain certain information). After the retention period, backup copies containing your content will be permanently deleted or irreversibly anonymised.
Right to Erasure: In accordance with UK GDPR, you have the right to request the complete deletion of your personal data. CRUX is committed to honouring this right. If you request erasure of your data (or delete your account), we will delete all your content from our live systems and instruct any processors (such as cloud storage providers) to do the same. Any remaining backup copies will not be kept longer than necessary and will be removed in line with our data retention policy. If for some reason a backup copy still exists when you request erasure, we will ensure it is isolated and secured so that it won’t be reintroduced into our active systems, and it will be destroyed as soon as technically feasible. We will also delete or anonymise other data related to your account, except for minimal information we might need to retain for legal record-keeping (for example, payment records or a log that you had an account, which we might keep for a statutory period as required by UK law – typically six years for contract information – but this would not include your stored personal content).
In summary, when you remove content or leave CRUX, we don’t hang on to your data indefinitely. We make sure it’s deleted from our systems, with only temporary and secure exceptions for backup purposes. We aim to be transparent and fair in how long we hold your information: we keep it only for as long as needed to serve you or as required by law, and no longer.

Your Right to Download and Share Your Content Using CRUX doesn’t limit what you can do with your own information. You are free at any time to access, download, or share your content outside of CRUX. Our platform may offer features to export or download your files and data, so that you can keep copies on your own devices or share them directly with others if you wish. We do not impose any restrictions on your ability to use your content however you see fit. For example, if you’ve stored a video message or a document on CRUX, you can download it and send it to someone yourself, or save it to your personal archive – that’s entirely up to you. Your rights in your content remain unrestricted by us: because you own it, you can decide to copy, distribute, or modify it as you please. CRUX exists to help you safeguard and deliver your legacy, not to lock in your data.

Rest assured, CRUX will never claim any exclusive rights over your content. We’re simply here to keep it safe and to deliver it to the right people at the right time, according to your wishes. You can also update your nominees or content at any point, and download updates for your own records. Our aim is to empower you with full control: you put information into CRUX for safekeeping and future delivery, and you can take it out or share it whenever you want. We believe this approach is not only fair and compliant with UK consumer rights law, but also the best way to earn your trust.

Summary

In the User Content and Intellectual Property section of our Terms, the key principles are: you own your content; we have a limited permission to use it only to provide the service; we will never use it for anything else; we handle deletions and backups responsibly; and you are free to access and use your content outside our platform at will. These practices reflect UK GDPR requirements, consumer protection laws, and our company values of trust and transparency. We use clear language here because we mean it – your content is your legacy, and we treat it with the respect and care it deserves.

Privacy and Data Protection

We understand that the information you store with CRUX is deeply personal and part of your legacy. We want to assure you that we take your privacy seriously. CRUX is fully committed to protecting your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We operate under a robust privacy framework (as outlined in our Crux Mobile App Privacy Notice) to ensure your personal data is handled lawfully, fairly, and transparently. All user data is stored securely on servers in the United Kingdom, and we use strong security measures to keep it safe.

Data Collection and Use

Minimal Data Collection: We only collect the personal information that is necessary to provide and improve the CRUX service to you – nothing more. This means we ask for what we truly need (e.g., your contact details to set up your account, and your Nominees’ information to carry out your wishes) and nothing extraneous. If something is optional, we make that clear, and you’re always in control of what you share.
No Unauthorised Use or Selling of Data: Your personal data is yours, and we respect that. We will never sell, rent, or trade your information to anyone. We do not use your data for any purpose other than fulfilling our service to you and honouring your instructions. For example, the documents and messages you store with CRUX remain private: we don’t access their content except to keep them safe and deliver them to your chosen recipients at the appropriate time. In short, we use your data only to serve you and carry out your instructions, and we handle it with care, confidentiality, and purpose.

Your Rights and Control

UK data protection law gives you a range of rights over your personal data. We want you to feel empowered by these rights, not overwhelmed. Here are the key rights you have and what they mean:

Right of Access: You can request a copy of the personal information we hold about you.
Right to Rectification: If any of your information is incorrect or incomplete, you have the right to have it corrected or updated.
Right to Erasure: You can ask us to delete your personal data when it’s no longer needed for the purpose it was collected, or if you simply wish to remove it. (This is sometimes called the “right to be forgotten.” We will honour deletion requests.)
Right to Object: You can object to certain types of processing. For instance, you can object to receiving marketing communications, or to our processing if we are relying on a legitimate interest and you feel it impacts your rights.
Right to Data Portability: You have the right to get your data in a common digital format (for example, e.g., a CSV file) so you can reuse it or transfer it to another service if you wish.
Right to Withdraw Consent: If we are processing any information based on your consent (e.g., optional features or communications), you can withdraw that consent at any time.

Exercising Your Rights Made Easy

We’ve made it simple for you to exercise these rights and manage your data preferences. Many of your rights can be exercised right within the CRUX app: for example, you can review and update your profile details, change your Nominees, or delete content you’ve added, all from your account settings. You can also adjust your communication preferences (e.g., opting out of newsletters or notifications) easily through the app.

If you prefer to talk to us or need assistance with anything, we’re here to help. You can contact our support team at any time directly to our support team, and we will promptly assist with any request related to your personal data. Whether you want to access something, make a correction, or ask for a question about your data, we will respond and take action to help you as quickly as possible (and we’ll always respond to you within one calendar month, as required by law). There’s no bureaucracy or hassle involved – just let us know what you need.

For any privacy-related requests or concerns, you may also reach out directly to our Data Protection Officer at the contact details below. Our DPO is dedicated to ensuring your data is privacy and that your information is handled correctly and respected.

Data Protection Officer (DPO) – Contact Details

Carlos Santillán
Email: DPO@cruxlegacy.com
Phone: +44 7858 400106
Address: CRUX Global Ltd, 20 Wenlock Road, London

Privacy Notice

This section is a summary of how we protect and use your data. For full details, please refer to our comprehensive Privacy Policy, titled “Crux Mobile App Privacy Notice” You can find this Privacy Notice inside the CRUX app (under Settings or Legal) and on our website. It provides a detailed look at all aspects of our data handling practices, should you wish to learn more.

Payment and Billing

We want to be transparent about how payments work so there are no surprises. Here’s a clear overview of our plans, pricing, and how billing is handled, all in plain English:

Plans and Pricing

CRUX offers one free plan and two paid subscription plans. You can choose monthly or annual billing for the paid plans, whichever suits you best:

Free Plan – Our basic plan with essential features. Price: Free (no charge at all).
Life Plan – Our standard premium subscription. Price: £9.99 per month, or £59 per year (annual option gives a discount for paying upfront).
Life+ Plan – Our most comprehensive subscription with the full range of features. Price: £14.99 per month, or £89 per year (discounted if you choose annual billing).

All prices are in British Pounds (£). Taxes (VAT) are included in these prices where applicable.

Billing Cycle and Payment

For paid plans, billing is upfront at the start of each billing cycle, depending on the plan you choose:

Monthly billing: If you select a monthly plan (e.g., £3.99 for Life Plan or £9.99 for Life+), we charge you each month in advance. The charge occurs on the same date each month as when you first subscribed. For example, if you start on the 10th of a month, you’ll be charged on the 10th of every following month.
Annual billing: If you choose the yearly plan (£39.99 for Life or £99.99 for Life+), we charge you once per year in advance. The charge happens on the day you start the annual subscription, and then once every 12 months on that same date. (Annual plans are one-off payments each year, offering roughly two months free compared to monthly payments.)

No matter which billing period you choose, you’ll always be able to see the price and the next billing date clearly in your account. We’ll send you a confirmation of any purchase or renewal, so you have a record of the charge.

Auto-Renewal

For your convenience and to ensure uninterrupted service, all paid subscriptions auto-renew by default. This means your plan will automatically continue at the end of each paid period:

Monthly plans renew each month, and annual plans renew each year.
Unless you cancel before the next billing date, we will automatically charge your same payment method to renew your subscription for the next period.

We do this to avoid any disruption in your CRUX service (so your important documents and legacy information remain accessible). However, you’re in control: if you do not want to continue, you can turn off auto-renewal at any time (see “Cancellation” below). There are no long-term contracts or hidden commitments. Auto-renewal is simply there to make sure your service doesn’t accidentally lapse.

Cancelling Your Subscription

You have the right to cancel your paid subscription at any time – we want you to feel in control. “Cancelling” just means stopping the auto-renewal of your plan. Here’s what happens if you cancel:

You will continue to have full access to your paid plan features until the end of the current billing period you’ve already paid for. For example, if you’re on a monthly plan and cancel in the middle of April, you’ll still have premium access until the end of April. If you’re on an annual plan and cancel after 6 months, you keep your premium features for the remaining 6 months you paid for.
After that paid period ends, your subscription will not renew, and you won’t be charged again. Your account will revert to the Free Plan (or you can choose to delete your account if you prefer).
No penalties or fees are charged for cancelling. We don’t believe in locking you in or charging you to leave – you can cancel whenever you want.

Please note that outside of the 14-day cooling-off period (explained below), we typically do not provide partial refunds for unused time in your subscription. Instead, you get to use the service until your paid period expires, and then the subscription simply stops. We’ll never surprise you with further charges after cancellation.

14-Day Cooling-Off Period (UK Customers)

If you’re in the UK, you have a statutory right to a 14-day “cooling-off” period for your subscription. This is part of UK consumer protection law (Consumer Contracts Regulations 2013) designed to protect you when you make purchases online. Here’s how it works:

For 14 days from the date you start a new paid plan, you can cancel that subscription and request a full refund if you change your mind – no questions asked.
The 14 days start from the day after you subscribe. For example, if you subscribed on January 1st, you have until January 15th to exercise this right.
If you cancel within this 14-day window, we will give you a 100% refund of what you paid for that subscription period. We’ll process the refund as soon as possible (usually within a few business days, and at most within 14 days of your request, as required by law).

This cooling-off period is here to ensure you have time to decide if CRUX is right for you. If you change your mind within the first two weeks, we’ve got you covered with a full refund. Just let us know, and we’ll take care of it. This policy applies to initial purchases of a plan. (If you upgrade to a new plan or if an annual plan renews, you may also be entitled to a 14-day cancellation period for that change or renewal – we will honour our legal obligations in such cases as well.)

How to Cancel or Request a Refund

We’ve tried to make cancellation and refunds easy and hassle-free. The process can differ slightly depending on how you signed up (directly through CRUX or via an app store). Below are the general guidelines:

Direct subscriptions (via CRUX website or app): If you subscribed on our website or through the CRUX app using your credit/debit card or other direct payment, you can cancel by going to your account settings in the app/website and selecting the cancellation option. You can also always reach out to our customer support at support@cruxlegacy.com for help. Just contact us through the app’s help section or email our support team, and we will assist you with cancelling your plan. If you’re within the 14-day cooling-off period and want a refund, please mention that when you contact us (or follow any refund option in the app if available). We will confirm the cancellation and handle any refund promptly.
In-app subscriptions (Apple App Store or Google Play Store): If you purchased your CRUX Life or Life+ plan through the Apple App Store (iOS) or Google Play Store (Android), the cancellation and refund process is managed by Apple or Google. See the next section for details on how to manage these subscriptions.

No matter how you subscribed, we’re here to help. If you have any issues cancelling or have questions about billing, you can always contact our support team at support@cruxlegacy.com. We’ll do our best to guide you through it in a friendly, understanding way. Your peace of mind is our priority.

Subscriptions via Apple App Store & Google Play Store

For users who signed up through the Apple App Store or Google Play Store, the subscription is tied to your Apple ID or Google account. Here’s what you need to know:

Apple App Store (iOS): If you purchased your CRUX plan via the Apple App Store (on an iPhone or iPad), you will need to manage the subscription through Apple. This means to cancel the subscription, go to your device’s Settings > [Your Name] > Subscriptions (on iOS) and find the CRUX subscription, then choose “Cancel Subscription.” Apple will then stop the auto-renewal. If you are within the 14-day cooling-off period and want a refund, you typically must request it through Apple’s support or the “Report a Problem” feature on your Apple account – Apple’s App Store policies require refunds to be handled by them. Don’t worry, Apple generally honours the 14-day refund rule for app subscriptions in the UK.
Google Play Store (Android): If you purchased your plan via Google Play on an Android device, you should manage it via your Google Play account. To cancel, open the Google Play Store, go to Payments & Subscriptions > Subscriptions, find CRUX, and select “Cancel.” For refunds within 14 days, you’ll need to request a refund through the Google Play Store (for example, by using the Google Play order history and selecting “Request a refund” or contacting Google’s customer support). Google handles the billing for in-app purchases, so refunds are issued by Google according to their policies.

Important

When you subscribe through Apple or Google, CRUX does not have direct access to your billing information and we cannot cancel or refund those subscriptions on our end. This isn’t us shrugging off responsibility – it’s simply how Apple and Google’s systems work. We absolutely understand it can be a bit confusing, so if you need any guidance, you can still reach out to us at CRUX. We’ll be happy to help point you in the right direction or provide any information you might need to communicate with Apple or Google.

Transparency and Support

We aim to be completely transparent about our billing so you always know what to expect. There are no hidden fees. The price you see for the plan is exactly what you pay, either monthly or yearly, and we’ll always communicate any changes to our pricing or policies in advance. If we ever plan to change the subscription price or terms, we will inform you clearly and give you the chance to cancel if you don’t agree with the changes. Your trust is very important to us.

If you have any questions or concerns about payments, billing, or your subscription, please reach out to us at support@cruxlegacy.com. Our customer support team is here to help, and we’ll do everything we can to resolve any issues quickly and fairly. We’re a warm and human bunch, and we understand that things like billing can be stressful – so we promise to handle your queries with understanding and transparency.

In summary, you’re in control of your CRUX subscription. We’ve made our plans flexible, our policies consumer-friendly, and our support team accessible. Enjoy the service without worry, and thank you for trusting CRUX with your important information and legacy planning. We’re honoured to have you with us, and we’ll make sure our payment and billing process is one less thing you need to worry about.

Nominee Access and Post-Mortem Procedures

Crux allows you to select trusted individuals (“Nominees”) who will receive specific digital files, documents, or messages from your account after you pass away. This can include important items like your will, financial instructions, videos, or personal letters that you want certain people to have. We handle this process with great care, following UK regulations (such as the Data Protection Act 2018 and UK GDPR) and industry best practices to protect your data and privacy. In simple terms, nothing is shared until we’re sure it’s the right time and with the right people – exactly as you intended.

Assigning Nominees and Content

You have full control over choosing Nominees and deciding what each will receive:

Multiple Nominees: You may assign more than one Nominee. There’s no hard limit – you can name as many trusted people as you wish.
Choose Who Gets What: For each Nominee, you decide exactly which files or messages they should receive upon your death. You can tailor the distribution – for example, one Nominee could get your financial instructions, while another gets personal letters. Each Nominee will only ever see the content you specifically assign to them, and nothing more.
Update Anytime: You can add, remove, or change Nominees (and adjust their assigned content) at any point while you’re alive. We encourage you to keep your Nominee list and their content up to date, especially if your relationships or wishes change over time. Whatever setup you have in place at the time of your passing is what we will honour when releasing your information. You’re in control every step of the way.

Verification of Death and Content Release

When the time comes, Crux follows a careful verification process before any content is released to your Nominees. We do this to ensure your information is only shared at the correct time, with proper legal proof of your passing, and in line with your wishes. Here’s how the process works:

Death Certificate Submission:At least one Nominee will need to upload a valid death certificate as proof that you have passed away. This is an official document (usually issued by a government authority) confirming the death. We require this step to prevent any unauthorised or premature access to your data.
Notification & Confirmation:Once a death certificate is submitted for your account, we take a cautious approach. Crux will immediately notify you via your registered email address – this acts as a safeguard in case the report of your death is a mistake or false alarm. We will also alert your other Nominees (if you have multiple) that a death certificate has been submitted. This transparency ensures that all Nominees are aware of the situation and can speak up if something isn’t right.
Waiting Period (3 Business Days):After notification, we wait for 3 business days before taking further action. This brief waiting period is designed to allow time for any objections or corrections. For example, if the submission was in error or if anyone (including you, in the unlikely event you’re still alive and received our notice) needs to inform us that the certificate is incorrect, this window gives them the chance to do so. During this period, no content is released. Everything remains on hold while we confirm the facts.
Verification of Death:If no objections or errors are raised within the three working days, our team will review the death certificate and verify its authenticity. We make sure the document is valid and corresponds to you. Once we are satisfied that the certificate is genuine and that it indeed pertains to you, we formally accept it as proof of death. (If any issues are detected, we will not proceed with any content release and will contact the Nominees for clarification or further information as needed.)
Release of Content to Nominees: Only after a death certificate has been verified and accepted will Crux begin to release your stored content to your Nominees. Each Nominee will get access only to the specific files, documents, or messages that you assigned to themin your settings. For example, if you left a video message for Nominee A and a set of documents for Nominee B, Nominee A will receive the video message and nothing else, while Nominee B will receive the documents and nothing else. We do not grant any Nominee broader access to your account or other files that were not explicitly designated for them. This ensures your privacy is respected and that each person only receives what you intended them to have. We deliver the content securely (for instance, via a protected download link or through the Crux platform) and will notify each Nominee when their content is available. Throughout this process, we comply with applicable UK laws and data protection standards, keeping the transfer of information secure and lawful.

Nominees Under 18 (Minors)

Special care is taken if any of your Nominees are under the age of 18 at the time of your passing. In the UK, minors cannot independently manage certain legal matters or data, so a guardian will be involved to protect the minor’s interests. Here’s how we handle underage Nominees:

Guardian Involvement: If a Nominee is under 18, their parent or legal guardian will act on their behalf for the purpose of receiving your content. You may have designated an intended guardian for a minor Nominee in your instructions; if not, we will default to contacting the minor’s legal guardian (for example, a parent).
Verification of Guardianship: Crux will reach out to the guardian via email (using the contact information provided in the Nominee details) to begin a verification process. We will ask the guardian to confirm their identity and legal guardianship of the minor. This might involve providing proof of guardianship or identification documents. We do this to ensure that we are handing over the content to the correct and lawful guardian, in line with UK regulations for protecting minors.
Controlled Access for Guardians: Once the guardian’s credentials are verified, we will release the content that was assigned to the underage Nominee to the guardian. The guardian will receive this content on the minor’s behalf and is responsible for keeping it safe and eventually sharing it with the Nominee when they come of age (18 years old). Until the Nominee turns 18, the guardian effectively holds that information in trust for them. This procedure ensures that even your younger loved ones receive the messages or documents you left for them, but in a manner that is secure and appropriate for their age. We handle any personal data involved in this process with the highest care and in compliance with data protection law, just as we do for adult Nominees.

(Please note: If a Nominee reaches 18 while you are still alive, you can update your Nominee list to make them a direct recipient of content rather than through a guardian. As always, you have the ability to adjust your plan as situations change.)

By putting these Nominee and post-mortem procedures in place, we ensure that your legacy is handled safely, respectfully, and exactly as you’ve directed. All actions we take – from verifying a death certificate to delivering files – are carried out in accordance with UK laws and with deep respect for your privacy and wishes. At Crux, we are honoured to serve as a trusted bridge between your life and your legacy, making sure that your love, guidance, and memories live on with those who matter most.

Security Measures

At CRUX, we understand that the information you entrust to us is personal, sensitive, and irreplaceable. We protect your data using strong, modern security standards at every level. This means we adhere to strict UK data protection regulations (including the UK GDPR) and implement industry-leading safeguards to keep your documents, messages, and financial details safe. Security isn’t just a box we tick – it’s a core part of our service and our promise to you, built on transparency and trust.

Data Encryption

All personal content you store with CRUX is safeguarded with robust encryption. We use AES-256 encryption to lock down your files and messages when they’re saved on our servers. (AES-256 is a highly secure encryption standard – it’s the same level of protection many banks use to secure sensitive data.) Likewise, whenever your data travels between you and CRUX, it’s protected by TLS encryption. This means your information is sent over a secure, encrypted connection (the kind that shows a padlock in your web browser), preventing anyone from intercepting or reading it. In short, whether your data is at rest in storage or in transit to/from our platform, it remains encrypted and safe from unauthorised access.

Multi-Factor Authentication (MFA)

We require multi-factor authentication for all CRUX accounts to provide an extra layer of login security. MFA means that in addition to your password, you must verify your identity with a second step – for example, by entering a one-time code from your phone or authenticator app. This two-step sign-in process makes sure it’s really you accessing your account. Even if someone else somehow learned your password, they cannot get into your CRUX account without that second factor. By using MFA, we add an important safeguard to keep your personal information strictly accessible only to you (and your chosen nominees).

Secure UK Data Centres

Your data is stored in secure data centres located in the United Kingdom. These facilities have strong physical and digital security measures in place to protect your information around the clock. Our data centres comply with the UK Government’s Cyber Essentials standards – a government-backed security scheme – which means they have been independently certified to follow best-practice cybersecurity controls. Keeping your data in UK-based centres also ensures your information stays under the protection of UK laws and security standards at all times. From controlled access to constant monitoring, we take every precaution to keep the servers that hold your legacy safe and secure.

Regular Security Audits

To maintain a high level of security, we conduct regular audits and tests on our systems. Internal security audits are carried out by our own team on an ongoing basis to double-check that all safeguards are working properly. We also engage external security experts to perform thorough assessments of our platform (often called penetration tests, where specialists attempt to find and fix weaknesses in our defences). By auditing our security both internally and externally, we can identify and address potential vulnerabilities before they ever impact you. These routine check-ups mean we’re constantly evaluating and improving our protections, so you can have peace of mind that CRUX’s security measures are always up-to-date and effective against the latest threats.

Proactive and Evolving Protection

Our approach to security is proactive and always evolving. We don’t wait for threats to arise – we actively stay ahead of them by updating our safeguards and practices whenever new challenges or technologies emerge. Just as you take great care in preparing your legacy for your loved ones, we take the same care in protecting that legacy on our platform. The security measures at CRUX are continuously refined with the same dedication you put into organising your important documents and messages. In other words, we treat the security of your data with the utmost care and attention, day in and day out, to match the love and foresight you’ve invested in your plans.

Your trust is our highest priority. We know you’re placing something incredibly important in our hands, and we’re honoured by that responsibility. CRUX will always go the extra mile to safeguard your information and justify the confidence you’ve placed in us. Keeping your data safe isn’t just a feature for us – it’s at the heart of everything we do, every single day.

Your Responsibilities as a CRUX User

As a CRUX user, you play a key role in keeping our community safe, trustworthy, and respectful. By following these guidelines, you protect your own digital legacy and help others feel secure with theirs. We’ve kept this section warm and plain-speaking – no complicated legal jargon – so you clearly understand what we expect from everyone on CRUX.

Keep Your Information Accurate and Up-to-Date

Please make sure any personal information you provide is correct and current. This includes details like your name, email address, and your Nominees’ contact information. Keeping these details up-to-date ensures we can reach you (or your Nominees) when it matters most, and it helps avoid any confusion or mix-ups. If anything changes – for example, you get a new email or your Nominee has a new phone number – take a moment to update it in CRUX. This way, your wishes and legacy will always go to the right people at the right time.

Maintain Personal Backups of Important Files

We work hard to keep CRUX secure and reliable, but it’s always wise to have your own backup of any critical documents or files. Think of CRUX as a safe space for your legacy, not the only place you keep important information. While your data is protected with us, technology can be unpredictable. By keeping personal copies of vital files (like legal documents or irreplaceable photos), you add an extra layer of security for yourself. We want you to have peace of mind knowing you could still access your most important items even in an unlikely emergency.

Only Upload Safe and Legal Content

When adding content to CRUX, ensure it’s appropriate, lawful, and in line with our community standards. In plain terms: please don’t upload anything that could harm others or break the law. This includes (but isn’t limited to) content such as:

Child sexual abuse material or any sexual content involving minors – We have zero tolerance for this illegal and harmful content.
Pornography or sexually explicit material of any kind – CRUX isn’t the place for adult content. We want all users to feel comfortable and safe.
Content promoting or facilitating drug trafficking – Keep illegal drug-related content off our platform.
Content that promotes terrorism, violent extremism, or hate speech – CRUX is about love and legacy, not violence or hate. Such harmful content has no place here.
Content encouraging or glorifying suicide or self-harm – We care about our users’ well-being. Please don’t share material that might encourage someone to hurt themselves.
Content that infringes on someone else’s intellectual property rights – Only upload content you have the right to share. For example, don’t post copyrighted text, images, or music that you didn’t create or get permission to use.
Malicious software or code (malware, viruses, spyware, etc.) – Never upload files meant to damage or snoop. They endanger our community and are strictly forbidden.

In short, use common sense and good judgement. If something is illegal or could hurt someone, it doesn’t belong on CRUX. We want CRUX to remain a place of trust and respect for everyone.

Respect Others’ Privacy and CRUX’s Security

We trust you to use CRUX in a way that respects everyone’s privacy and keeps the platform secure. Only access content that belongs to you. Never attempt to view, use, or tamper with another user’s information. Every person’s data on CRUX is private to them (unless they’ve explicitly shared it with you as a Nominee), and it’s important to honour that.
Similarly, do not try to interfere with how CRUX works. This means you should not attempt to hack, disable, or disrupt the platform’s features, security measures, or performance. Any attempts to manipulate the system or other users’ data undermine the safety and stability of our community. By using CRUX responsibly and as intended, you’re helping us maintain a secure environment for all.

Follow the Law and Respect Others’ Rights

Always use CRUX in accordance with all applicable laws and with respect for other people’s rights. In practice, this means you should not use the platform for any unlawful purposes or engage in behavior that violates someone else’s rights. For example, if you share personal information about someone else (like adding a Nominee’s email or phone number), make sure you have their permission to do so. It’s important to respect their privacy and comply with data protection laws when providing someone else’s details.

Also, be mindful of intellectual property and ownership rights – as mentioned above, only upload content that you have rights to use. By following the law and respecting others’ rights and dignity, you help keep CRUX a place where everyone feels safe and respected.

Report Security Issues or Misuse

If you spot anything concerning – whether it’s a potential security vulnerability, suspicious activity, or content that seems to break these rules – we encourage you to report it right away. You can reach out through our support channels to let us know. We’re here to listen and act. By speaking up, you’re playing an important part in protecting the CRUX community. We promise to take such reports seriously and address issues promptly. Together, we can tackle problems before they grow and ensure CRUX stays secure and welcoming.

Breaches and Account Suspension

We sincerely hope it never comes to this, but we need to mention it: if a user seriously breaches these responsibilities or violates the law while using CRUX, we may suspend or close their account. We would only do this to protect our community and uphold the law. Using CRUX is a partnership built on trust – and if that trust is broken, we must act to keep everyone safe.
Please understand that these measures are in place to safeguard all our users and the integrity of the platform. By following the guidelines above, you shouldn’t ever have to worry about suspension. Our goal is to ensure every CRUX user (including you) can enjoy a secure, positive experience. We’re counting on your cooperation to help make that happen.

In summary, your responsibilities boil down to using CRUX thoughtfully and lawfully. Keep your info accurate, back up your important stuff, only post content that’s safe and legal, respect privacy and security, and look out for the community. We believe these are straightforward asks that empower everyone to protect what matters most. Thank you for being a responsible member of CRUX – together we’re creating a legacy of trust, safety, and respect.

Liability and Indemnification

Limitation of Our Liability

We want to be clear about the limits of our responsibility if something goes wrong. If you ever have a claim against CRUX, the most we would pay you (overall) is capped at the lower of these two amounts:

£100, or
the total fees you’ve paid to CRUX in the 12 months before the event that caused the claim.

This limit applies to all your claims combined, not for each claim separately. We will always follow UK law – meaning we won’t exclude or limit any liability that UK law doesn’t allow us to. In other words, nothing in these terms affects your rights under the laws in force in the United Kingdom.

No Indirect Losses

CRUX is only responsible for losses or damage that directly result from us not meeting our obligations. We’re not liable for any indirect or consequential losses that arise as a side effect of a problem. For example, we won’t be responsible for things like:

lost profits or income,
missed opportunities or business,
loss of data, or
emotional distress (such as upset or inconvenience).

We understand your digital legacy is important, but we can’t cover losses that we couldn’t reasonably foresee or prevent. Our aim is to be fair about what we can and cannot take responsibility for.

Your Responsibility (Indemnification)

While we work hard to provide a safe, reliable service, we need you to use CRUX in a lawful and responsible way. If you misuse CRUX or use it illegally and that causes harm to someone else or causes legal trouble for CRUX, you agree to step in and cover the costs. In legal terms, you agree to indemnify us, which means you’ll reimburse or compensate CRUX for any losses, damages, or expenses that result from your actions. This includes covering things like reasonable legal fees, any compensation or damages we have to pay to others, and other costs we incur because of something you did wrong on the platform.

Remember

CRUX is a tool designed to help you with your digital legacy, and we build it with care and dedication. We put a lot of effort into keeping the service reliable and secure, but no service is perfect. Sometimes things might not work exactly as expected despite our best efforts. By using CRUX, you acknowledge this and understand that we’ll always do our very best to help you, even if occasional issues arise. We value your trust, and we’re committed to being transparent and fair in how we handle any problems.

Termination

We understand that circumstances change. While we hope you’ll stay with us on your digital legacy journey, you have the freedom to leave CRUX at any time. This section explains how you can close your account, what happens to your data, and the situations where we might close an account.

Cancelling Your Account (By You)

You may cancel your CRUX account whenever you wish – no questions asked. Just contact our Customer Support at support@cruxlegacy.com, and we’ll guide you through the process of closing your account. We’re building a feature to let you download your data before your account is deleted, so you can keep anything important (this feature is in development, and we appreciate your patience). In the meantime, if you want a copy of your data, simply let us know and we’ll help you retrieve it. Once you confirm you want to close your account, we’ll begin the deletion process as outlined in our Privacy Policy.

Data Download & Retention

Your memories and data are precious, and we want you to have the chance to save them. Before deleting your account, you’ll be able to download your information from CRUX (as noted above, we’re working hard to make this a built-in option). After you delete or cancel your account, we will remove or anonymize your personal data from our active systems. However, CRUX may retain certain data for a limited period after account deletion for legitimate reasons – for example, to comply with legal or regulatory obligations, resolve disputes, or maintain reliable backups. Any data we keep during this period will be handled securely and only kept as long as necessary, in line with our Privacy Policy and UK data protection laws (including the UK GDPR and the Data Protection Act 2018). We’ll erase or fully anonymize this residual data as soon as those obligations or operational needs are met.

Suspension or Termination by CRUX (By Us)

We always aim to cultivate a safe and respectful community. If a user breaches our Terms and Conditions or uses CRUX unlawfully, we reserve the right to suspend or terminate that account. In serious cases (for example, fraud, abuse, or other illegal activity), we may do this immediately and without notice to protect other users and our service. For less urgent issues or other circumstances, we will normally provide advance notice or warnings before ending your account. Our goal is to be fair: whenever possible, we’ll let you know what’s wrong and give you a chance to address the issue.
In addition, if we ever need to terminate accounts or access for reasons not related to misconduct (for instance, if we’re making significant service changes, closing a particular feature, or another operational reason), we will do our best to notify you in advance. Transparency is important to us – we want you to have time to prepare, ask questions, or save your data if needed.

Discontinuation of Service

If CRUX ever finds itself in a position where we must discontinue or shut down the service (for reasons unrelated to anything you did), we will strive to give you plenty of advance notice. We understand how important your digital legacy is. In such an event, we’ll provide instructions and support so you can retrieve or download your data before the service ends. Our aim is that you’re never caught off guard: you’ll have a fair chance to secure your information and make any necessary arrangements.

Effect of Termination

Whether your account is ended by you or by us, termination means your right to use CRUX stops. After your account is terminated, you will no longer have access to the CRUX platform or any features, content, or data associated with your account (so be sure to save what you need beforehand). Any licenses or permissions granted to you under our Terms and Conditions will end as well. Essentially, once your account is closed, the contract between you and CRUX outlined in these Terms comes to an end. (Don’t worry – any important legal rights or obligations that by their nature should survive termination will still apply, as described in our full Terms and Conditions.)

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. In plain language, this means that if we ever need to enforce or clarify these Terms, we’ll do so under those laws. Similarly, if any dispute or legal matter comes up between us, it will be handled exclusively by the courts of England and Wales.

By choosing one clear set of laws and a single agreed jurisdiction, we avoid any confusion about how issues are handled. This approach offers clarity and consistency for both you and CRUX.

Changes to These Terms

From time to time, we may update our Terms and Conditions. This could be because we’ve added new features, need to comply with changes in the law (including data protection regulations such as the UK GDPR), or because we’re continuously improving the CRUX service. We understand that your trust is crucial, so we promise to be transparent about any changes. Here’s what you can expect:

Advance notice: If we plan to change our Terms, we’ll inform you at least 15 days before the updated Terms take effect.
How we’ll notify you: We’ll send you a notice through the CRUX app, and if we have your email address, we’ll also email you about the upcoming changes.
Clear effective date: The updated Terms will clearly state the date when they come into effect, so you know exactly when the changes will start.
Your acceptance: If you continue to use CRUX after the effective date, we’ll take that to mean you accept the new Terms.
Your choice if you disagree: If you don’t agree with the updated Terms, you can stop using CRUX before the changes take effect. You also have the right to ask us to close your account in this case. (We’ll be sorry to see you go, but we respect your decision.)

Rest assured, any changes will be made in compliance with UK consumer protection laws and the UK GDPR. Our goal is to keep things fair and clear — keeping your trust at the heart of everything we do.

Contact Information

We’re here to help! If you have any questions about these Terms, need assistance, or want to get in touch for any other reason, please feel free to contact us. Here’s how you can reach CRUX:

Email: You can email our support team directly at support@cruxlegacy.com. We aim to respond to all inquiries as quickly as possible.
Phone: For urgent matters, you can call us at +44 7858 400106. Our phone support is available during business hours (9 AM – 6 PM GMT).
Mailing Address: You can also send any correspondence to:
CRUX Global Ltd
20 Wenlock Road
London, N1 7GU
United Kingdom

We strive to provide a seamless experience, and your satisfaction is important to us. Whether it’s a simple question or a complex issue, our team is ready to help guide you. Don’t hesitate to reach out.